Making Complaint Again!

Yesterday was a long day for me. Mr Chiew and I spent more than eight hours at Prague Airport. Yupe, the flight was delayed.

When I queued up for an hour and reached the check-in counter at 4:00pm, I was so happy because I thought we’ll be setting off on time at 4:55pm and reached Glasgow at 6:20pm as scheduled, then we could join our friends for dinner. Unfortunately, the lady at the counter told us: “These are the vouchers for you because the flight is delayed. The flight will depart at about 11:00pm.” What? Nothing we could do besides waiting. Sigh!

Waited and waited, tried and tried to kill the time. As we did last minute visits this morning, so we didn’t bring any book besides guide books for Prague in our hand luggage to minimise the weight of it. We talked about this and that until we had no new topic. So, Mr. Chiew renamed some photos taken these few days and I played some computer games. Luckily, we brought along our laptop.

It was 9:00pm finally, but the departure information board showed “NEXT INF 21:30”. Therefore, we sat for 30 minutes more. The weird thing was the information didn’t change until 10:10pm. We tried to get some help from the airport staffs.

On our way, we met a lady who was looking at a notice board.

“Are you going to Glasgow?” I asked and looked at the notice board. It’s about air passenger rights.

“Aye, that’s why I’m looking at my rights now.” She jotted down the details.

“Let me take a photo, it’s easier.”

“Oh, yeah, I should get my camera too.”

Few minutes later, this happened.

Yes, they were taking photos of the notice board and focused on “Long Delays” and “Help and further information”. And the lady said, “See, you started something.” I laughed happily and forgot that I should be very angry.

However, I think I’m a smart lady because I still remember to take this as a proof about the poor and ridiculous management of the airport.

Mr Chiew got the new information from one of the staffs finally. The guy made a call and told those pity passengers, “The plane will be arriving 15 minutes after midnight and departing one hour later.” I can’t imagine it. I took more than half a day to fly back to Glasgow from Prague! I can reach KL from London already!

In fact, I really pity on those elderly people. After waiting for hours, as a young person, I felt like half dead already, I think their tiredness might be double up of mine. An old man tried to lift up his legs every few minutes. I think this was to prevent his legs from swelling. Again, nothing I could help them besides showing a helpless smile.

When all the passengers had sat on their seats at 12:30am this morning, the captain apologised for the long delay. It was because of the plane was having some technical problems, of course he emphasised again and again not the plane we took, so the technicians took four to five hours to settle the problems. The plane we took flew from Barcelona to Prague and took us back to Glasgow. He also said that he understood our frustration and in fact he and the cabin crews were tired too. Scaring…

Anyway, I reached home safely at 3:00am this morning. Otherwise you won’t read my blog now. I hope I need not to make any complaint about airport or airline when I travel in the future.